Frequently asked questions | ARAZ Restaurant

Can I bring a pet?

Pets are not allowed in the restaurant.

Is there a dress code?

While there is no formal dress code, we kindly ask guests to dress in a manner that respects the atmosphere of our restaurant and the experience of others.

Is it recommended to book a table?

As our restaurant’s occupancy can vary, we recommend booking a table online in advance.

Can I pay with a SZÉP Card?

Yes, our restaurant accepts OTP, K&H, and MBH SZÉP Cards for both on-site payments and online orders.

What payment methods do you accept?

You can pay by cash, bank card, or SZÉP Card (OTP, K&H, MBH). Guests of the Continental Hotel Budapest also have the option to charge the amount to their room.

Do you have a service cost?

Yes, a 12% service charge is added in our restaurant.

What should I do if I have a food allergy or intolerance?

If you have any food allergies or intolerances, please inform our restaurant in advance. If this was not communicated beforehand, be sure to notify your server or the restaurant manager upon arrival. Additionally, please refer to the allergen chart provided at the end of the menu when placing your order.

Can we rent the restaurant for an event?

Yes, it is possible to rent our restaurant spaces under specific conditions. For more information or to submit a request, please email us at sales@zeinahotels.com.

Is the restaurant air-conditioned?

Yes, our restaurant is air-conditioned.

Is the restaurant child-friendly?

Our restaurant does not have a designated play area or child entertainer, but we are happy to welcome little ones. We offer a special children’s menu and high chairs are available upon request. Additionally, our accessible restroom is equipped with a baby changing station.

I’m arriving by car – is parking available?

Yes, our restaurant has an underground garage located at 5 Nyár Street. Parking is free for our guests — just present the receipt from the restaurant at the reception desk.

Where can I be informed about your events?

You can find up-to-date information about our restaurant’s various programs on our website and Facebook page.

I can’t / couldn’t attend the event (e.g. wine dinner) – what should I do?

Our vouchers are non-transferable, non-refundable, and cannot be exchanged for cash. No change can be given from the voucher value. However, if you would still like to get in touch with us, please email us at araz@araz.hu.

Is it possible to extend a gift voucher?

Unfortunately, it is not possible to extend the validity of our gift vouchers.

How can I purchase a gift voucher?

On our website (www.araz.hu), under the “About us – Gift voucher” menu, you can purchase vouchers in various amounts, as well as tickets for our events.

Is there a restroom available for guests with reduced mobility?

Yes, our restaurant is equipped with a restroom accessible for guests with reduced mobility.

Is home delivery available?

No, home delivery is not available at our restaurant.

Can I request an invoice with VAT?

Yes, it is possible to request a VAT invoice, but please inform us before the bill is issued.

I have a complaint – who can I speak to?

If you wish to submit a complaint, please contact us by email at araz@araz.hu.